Last updated: 17 July 2026
The StrataGreen app is provided by Strata Corporation Pty Ltd (ABN 81 143 293 163), trading as StrataGreen ("we", "us", "our"). This policy explains what personal information the app collects, how we use it, who we share it with, and the choices you have. It covers the mobile app only; our website has its own privacy policy.
Contact: [email protected] · 5 Barrel Way, Canning Vale WA 6155. To access, correct or delete your information, see Manage your data.
We only collect what the app needs to work. Depending on how you use it, that can include:
| Information | When / why |
|---|---|
| Email address | When you sign in or verify your account — to identify you and link the app to your trade account. |
| Name & company | Retrieved from your trade account once your email is verified, so we can show your pricing and orders. |
| Phone number | Pre-filled at checkout for order and collection contact. |
| Delivery / order details | Addresses, purchase-order references and items you enter when placing an order. |
| Location | Only while you use the app, to select your nearest branch and to confirm you're on-site when collecting an order. We don't track location in the background. |
| Camera / photos | Only when you scan a product barcode or take a photo to identify a plant or problem. Images are used to fulfil that request. |
| Device information | Device model, operating system and a push-notification token, so notifications reach the right device and we can support the app. |
| Messages to "Ask Seymour" | The questions you type into the in-app assistant, so it can answer them. |
| Usage & diagnostics | Basic sign-in and feature-use records to keep the app running and improve it. |
Payment card details: when you pay in the app, your card information is entered into and processed by our payment provider, eWAY. We do not receive or store your full card number.
We do not sell your personal information, and we do not use third-party advertising trackers in the app.
We share information only as needed to run the app, with providers who process it on our behalf:
These providers may only use the information to provide their service to us. We may also disclose information where required by law.
The app asks for location and camera access only when a feature needs it, and you can decline or change this any time in your device settings. Declining location means you'll pick your branch manually and can't use on-site collection; declining camera means barcode scanning and photo identify won't be available. The rest of the app still works.
We keep your information for as long as you have an account and use the app, and afterwards only as long as we need it for the purposes above or to meet legal and business record-keeping requirements (for example, tax and sales records).
You can ask us to access, correct or delete your personal information using our data request form, or by emailing [email protected]. You can also stop all collection at any time by signing out and removing the app. Under the Australian Privacy Act you may raise a concern with the Office of the Australian Information Commissioner (oaic.gov.au) if you're not satisfied with our response.
The app is intended for trade and retail customers and is not directed at children under 15. We don't knowingly collect information from children.
If we change this policy we'll update the date above and, where appropriate, let you know in the app.